We understand that sometimes things don’t go as planned.
If something isn’t right with your order, we’re here to help and we’ll always look for a fair solution.
To request a refund or replacement, please email us at:
Support@cozykidstore.com
Include:
Your order number
Your full name
A short description of the issue
Clear photos if the item arrived damaged
Our support team responds quickly and will guide you through the next steps.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to:
A replacement or refund for major failures
Compensation for any other reasonably foreseeable loss or damage
A repair or replacement if the goods fail to be of acceptable quality and the failure is not major
These rights apply regardless of any store policy.
If your item arrives damaged, faulty, or not as described, you are entitled to a refund, replacement, or repair.
Please contact us within 7 days of receiving your order with:
Your order number
Clear photos of the issue
A short explanation of the problem
We will assess the case and offer a fair solution.
We do not offer refunds for change of mind, incorrect orders, or personal preference, unless required by law.
Items must be:
Unused
In original packaging
In resellable condition
Return shipping costs for change of mind are the customer’s responsibility.
For hygiene and safety reasons, certain baby products may not be eligible for return once opened, unless they are faulty.
Approved refunds will be issued to the original payment method.
Processing times depend on your payment provider.
We are not responsible for delays caused by postal services, customs, or external factors outside our control.
Lost or severely delayed shipments will be reviewed on a case-by-case basis.
For all refund and return requests:
Support@cozykidstore.com
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