Last updated: January 2026
This Privacy Policy explains how CozyKidStore ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from cozykidstore.com (the "Site"). We are based in the Netherlands and sell to customers in Australia.
We may collect the following types of personal information:
Identity and contact details (name, email address, phone number, shipping and billing address)
Order information (items purchased, order value, refunds, returns, support history)
Payment information (payment status and limited payment identifiers from our payment processor, not full card details)
Technical data (IP address, browser type, device identifiers, pages viewed, cookies, and similar tracking technologies)
Marketing preferences (email subscription status and communication preferences)
We collect information:
Directly from you when you place an order, create an account, contact support, or subscribe to marketing
Automatically when you browse the Site (cookies, pixels, log files, analytics tools)
We use your personal information to:
Process and deliver orders
Provide customer support and handle returns and refunds
Communicate with you about your order and service updates
Prevent fraud and maintain site security
Improve our products, services, and website performance
Send marketing communications if you opt in (you can unsubscribe at any time)
We may share personal information with trusted third parties to operate our business, including:
Shopify (e-commerce platform)
Payment processors (to process payments)
Shipping and logistics partners (to deliver your order)
Analytics and advertising partners (to measure and improve marketing performance)
Customer support tools (to manage support requests)
We only share information as necessary to provide our services and operate the Site.
Your information may be processed and stored outside Australia, including in the Netherlands, the United States, and other countries where our service providers operate. We take reasonable steps to ensure your information is handled securely and in accordance with this policy.
We use cookies and similar technologies to operate the Site, analyze usage, and improve advertising performance. You can manage cookies through your browser settings. Where required, we provide cookie choices through our cookie banner.
We keep personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
We take reasonable steps to protect your personal information. However, no online transmission or storage method is 100% secure.
You may request access to, correction of, or deletion of your personal information, or make a complaint about privacy. To do so, contact us using the details below.
CozyKidStore
Email: Support@cozykidstore.com
Business location: Netherlands
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